Ref. PJ2406-0341
Job Title: Call center Agent
Employer Industry: group of companies
Work location: Umm Al Quwain, UAE
Salary: 2000
Experience: Minimum of 2 years of proven experience as a call center agent
Requirements: Higher Secondary School Certificate or higher
Preferably Candidates who are currently available in UAE and can join Immediately (within 5 days maximum)
Please watch the following video https://youtu.be/XdimKojvZlg
Responsibilities
For better experience please Note the following:
Job Title: Call center Agent
Employer Industry: group of companies
Work location: Umm Al Quwain, UAE
Salary: 2000
Experience: Minimum of 2 years of proven experience as a call center agent
Requirements: Higher Secondary School Certificate or higher
Preferably Candidates who are currently available in UAE and can join Immediately (within 5 days maximum)
Please watch the following video https://youtu.be/XdimKojvZlg
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
For better experience please Note the following:
- Please read the description carefully as it has all available information
- We do not have any representatives acting on our behalf (all communications are made from our official number / or our official social media accounts)
- We never request any payment from the candidates (You do not have to pay anything to us).
- If you do not hear from us within the next 3 weeks, it means your profile was not successful
- Please do NOT call or WhatsApp asking for application status or asking for new job openings (All Job Vacancies are mentioned here)
- The only way to consider and process your CV is by applying on our website (CVs sent by WhatsApp or email will not be considered and will be deleted)
